CareTrek Support Group

  • 440 Monticello Avenue, Suite 100
  • Norfolk, Virginia
  • 23510
  • (757) 985-3624
PUBLIC PROFILE

CareTrek Implementation Activities (Part 1)

Posted by Joe Antle on February 21, 2020 10:55 PM EST
Joe  Antle photo

From the employee's intake and onboarding perspective, implementation steps for CareTrek...

...are pretty straight forward and can almost be used to build a checklist.

Here is the sequence of activities for employee participants:

    • Initial employee and/or EAP provider inquiry fielded (telephone or web)
    • Inquiry responded to within 1 business day - (ideally within 12 hours].
    • If the prospect wants free consultation for Trust Recovery Recovery Coaching services, then demographic details will be captured on the intake form and emailed to Case Manager and posted in the CareTrek prospect’s profile module.
    • The consultation will be scheduled 
    • The Trust Recovery Case Manager will call the employee participant will call the CareTrek employee prospect.
    • Trust Recovery CM will develop formal plan for employee participant that includes meetings attendance, counseling sessions, role of CM, random drug/alcohol testing panels and frequency and periodic reporting and feedback from employee
    • Trust Recovery Licensed Case Manager (Trust Recovery CM) will prepare and distribute a one-sheet proposal / contract document to prospect based on their discussion.
    • RecoveryTrek/CareTrek SM and IT will set up employer portal and individual employee participant portals within RecoveryTrek software
    • RecoveryTrek/CareTrek SM will schedule random drug/alcohol testing to align with the Trust Recovery CM’s employees’ assessment and participation plan recommendation
    • RecoveryTrek/CareTrek SM will meet with employee participant via phone and share details of participation support, FAQ’s and ongoing use of the participant portal
    • Trust Recovery Licensed Case Manager will provide notes in the employee participant portal and update Joe/SM on irregular activities and results.  CM will also post notes in RecoveryTrek case management software
    • CareTrek Business Development and/or CareTrek channel partner will review in broad strokes the CareTrek employer’s employee participation data for employer’s EAP service as part of CareTrek’s EAP services
    • More detailed reporting will be provided as requested by employer HR (or EAP partner) including details such as: counseling sessions (CM notes), random drug/alcohol testing results, meetings attendance (Smart Recovery), peer and monitor reports (if applicable).
    • RecoveryTrek/CareTrek will host “graduation celebration’ virtual event for successful employee participants and their Trust Recovery CM and recovery coaches (if applicable) and others who are part of the employee participants’ support group

There are no comments

Sign in to add your comment.

Recent Posts

Innovation and Entrepreneurship: SUD Recovery, CareTrek and COVID-19
While it is true that all innovations aren't necessarily created by entrepreneurs and all...
read more
What Differentiates CareTrek from Other Substance Addiction Treatment Services?
Recently, a colleague asked me to explain what makes CareTrek different from, and perhaps...
read more
CareTrek's Essential Benefits and Differentiators
Most people who have a need to be filled or who seek or accept solutions presented to them are...
read more
Acronyms and Metaphors: Tools for Successful Innovation
Innovation has been a central focus for our group for a long time now. And the context of helping...
read more
TREK: A Meaningful Journey With Purpose
Just as is the case with the word CARE, there are both verb and noun connotations with the word...
read more
CARE: A Word With Meaning That Matters
Achievement of outstanding results always begins with a belief that the results that are achieved...
read more
Community Advancement Projects: Collective Impact Meets Social Equity
The recent update on what is happening lately with Collective Impact and how that can inform...
read more
Collective Impact Update
As a fan of organized and structured collaboration projects, especially those which provide...
read more
New "Reads" Which May Reveal Community Solutions
Tow books that I had heard about and read recently may provide some insights and clues to potential...
read more
Opioid Crisis Legal Actions and Collective Impact Projects...Continued...
Building on my prior blog posting on the subject of community-wide collective impact progjects for...
read more

Go to blog